Your work will arrive just as you've seen it on the site. I will only refund damaged art. For commissions, I show you a photoshop sketch of the painting for your approval, then keep you informed as I go. I will send you the final image for approval and then post it to the site and contact you so that you can make the payment. Once approved there are no refunds for commissions, but then again, I don't require a deposit, either.